Refund & Cancellation Policy

This policy explains cancellations and refunds for everything Zulaiy Technologies LLC sells. It forms part of our Terms of Service. The principle across all of it is the same: you pay for what you actually received, and you get back what you paid for and did not.

At a glance

The sections below give the detail. Jump to consulting, subscriptions, digital products, app store purchases, or how to make a request.

1. Consulting engagements

Nothing is chargeable until you accept a written Statement of Work ("SOW") setting out scope, deliverables, timeline and price. The discovery call is free and creates no obligation.

Before work begins

Cancel after paying a deposit but before we have started, and you receive a full refund of the deposit, less any third-party costs already committed on your behalf at your request. Any such deduction is itemised.

After work begins

Either party may cancel on 14 days' written notice. We then prepare a final reconciliation:

• You pay for work completed and in progress to the effective date, charged against the milestones and rates in the SOW.
• You pay for third-party costs already committed on your behalf, itemised.
• Any prepaid amount above that figure is refunded.
• If work completed exceeds what you have paid, we invoice the balance on 14-day terms.
• We hand over all work in progress, source code, credentials and documentation for deliverables you have paid for.

Deposits are non-refundable once work has begun, but are never forfeited — the deposit is credited in full against the work completed in that reconciliation.

Retainers

• Billed monthly in advance, renewing until cancelled on 30 days' written notice. No cancellation penalty.
• The current period is served out rather than refunded — the capacity is already reserved for you and you keep full access until it ends.
• Any months billed beyond the notice period are refunded in full.
• Unused hours do not roll over unless the SOW says they do.

If a milestone is not accepted

If a delivered milestone does not meet the acceptance criteria in the SOW and you tell us in writing within the acceptance window, we re-perform the non-conforming work at no charge. If after a reasonable second attempt it still does not meet those criteria, you may cancel and we refund the fees paid for that milestone in full.

2. Software subscriptions

Free trials

If a trial converted and you genuinely did not intend it to, tell us within 14 days of the charge and we will refund it in full. We would rather refund you than argue about a reminder email.

Cancelling a paid subscription

• Cancel at any time from your account settings — no phone call, no email, no retention process.
• Cancelling stops the next renewal. Access continues to the end of the period you have already paid for.
• There is no cancellation fee and no minimum term beyond what you agreed at signup.
• If you cannot reach your account, email info@zulaiy.com and we will cancel it for you and confirm in writing.

What is refundable

• Your first paid charge on a new subscription is refundable in full for 14 days, for any reason. Ask and it is done.
• Monthly plans after that window: cancelling stops future renewals; the current month is not refunded, because you keep the service until it ends.
• Annual plans after that window: we refund the unused whole months remaining, pro-rata, on request. You do not have to wait out a year you no longer want.
• If we discontinue a product or materially reduce the core functionality of your paid plan, we refund the unused portion of your subscription regardless of plan type.
• If the service is unusable because of a fault on our side for a sustained period, tell us and we will credit or refund that period.

Price rises

We notify plan price increases at least 30 days before they take effect, and they only ever apply from your next renewal. If you cancel because of an increase and a renewal is nonetheless charged at the new price, we refund it in full.

3. Digital products

Digital products are delivered electronically and immediately, so there is nothing to return. We still offer a refund window:

• Within 14 days of purchase, we refund a digital product provided it has not been substantially downloaded, accessed or consumed.
• Always refundable, whatever the timing, if the product is faulty, incomplete, materially not as described, or if delivery failed and we could not fix it.
• Where the law of your country gives you a stronger statutory cancellation right — for example the EU/UK right of withdrawal for consumers — that right applies in addition to this policy and nothing here limits it.

We may decline a refund where there is clear evidence of abuse, such as repeated buy-download-refund cycles on the same product. We will explain the reason if we do.

4. Purchases made inside a mobile app

5. Duplicate and incorrect charges

If you are ever charged twice, charged the wrong amount, or charged for something you did not authorise, tell us and we refund it in full — no window, no conditions, no reconciliation — as soon as we have confirmed it, normally within 3 business days. This applies to every product line.

6. How to cancel or request a refund

1. Subscriptions: cancel in your account settings inside the product. That is the fastest route and needs nothing from us.
2. Everything else: email info@zulaiy.com with the subject "Cancellation" or "Refund request", quoting the invoice number, order number or project name.
3. We acknowledge within 2 business days.
4. For consulting engagements we send a written reconciliation within 5 business days showing what was delivered, what is owed and what is refundable.
5. Once agreed, we issue the refund within 10 business days.

You can also call +234 814 616 4824 to start the process.

7. How refunds are paid

• Refunds go back to the original payment method. Card refunds return to the card used; bank transfers to the originating account.
• Refunds are issued in US Dollars (USD), the currency you were charged in.
• After we issue a card refund, your bank typically takes a further 5 to 10 business days to post it. That part is outside our control.
• We refund the full amount charged and do not deduct payment processing fees. We cannot refund losses from currency conversion or fees applied by your own bank.

8. Third-party costs

Cloud infrastructure, model API usage, domain registrations and software licences bought on your behalf during an engagement are passed through at cost and refundable only to the extent the provider refunds them. They are always itemised separately on the invoice so you see them before you pay.

9. Before you raise a chargeback

10. Changes

We may update this policy; the "Last updated" date above reflects the current version. The version in force when you bought, subscribed or accepted your Statement of Work governs that purchase.

11. Contact

Zulaiy Technologies LLC
Email: info@zulaiy.com
Phone: +234 814 616 4824